At Reluxbox, we’re committed to delivering your order quickly and ensuring a smooth shopping experience from checkout to delivery.
Order Processing
All orders are processed within 1 business day after your order is placed.
Once your order has been processed and shipped, you’ll receive a confirmation email with your tracking information.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping
We proudly offer fast shipping on all orders.
Estimated Delivery Time: 1–3 business days
While we work hard to meet these delivery estimates, shipping times may occasionally vary due to weather conditions, carrier delays, or other unforeseen circumstances.
Order Tracking
After your order has shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
Returns
Your satisfaction is important to us.
If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include all original packaging, tags, and accessories
- Be accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Clearance or final sale items
- Personalized or customized products
- Items marked as non-returnable
Refunds
Once your returned item has been received and inspected, we’ll notify you of the outcome.
If your return is approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds typically appear within 3–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can resolve the issue quickly.
Need Assistance?
If you have any questions about shipping, returns, or your order, our support team is here to help.
Email: reluxbox@gmail.com
Thank you for shopping with Reluxbox.